Refund & Cancellation Policy

1. Overview

At Dargah Lodge Booking, we understand that plans can change. This Refund & Cancellation Policy outlines the terms and conditions for cancelling bookings and requesting refunds.

2. Cancellation Policy

2.1 Standard Cancellation Policy:

Our standard cancellation policy applies to all bookings unless otherwise specified by the lodge owner:

Cancellation Time	Refund Amount	Processing Fee
48+ hours before check-in	100% refund	Payment gateway charges deducted (2-3%)
24-48 hours before check-in	50% refund	Applied on refund amount
Within 24 hours of check-in	No refund	N/A
No-show / After check-in time	No refund	N/A

2.2 How to Cancel:

• Log in to your account
• Go to "My Bookings" in your dashboard
• Select the booking you wish to cancel
• Click on "Cancel Booking" button
• Confirm cancellation and select reason
• You will receive a cancellation confirmation via SMS and email

3. Refund Process

3.1 Refund Timeline:

• Processing Time: Refunds are processed within 2-3 business days after cancellation approval
• Credit to Account: Once processed, refunds typically take 5-7 business days to reflect in your account
• Bank Processing: The exact time depends on your bank's processing time

3.2 Refund Method:

• Refunds will be credited to the original payment method used during booking
• Credit/Debit Card refunds: 5-7 business days
• Net Banking refunds: 5-7 business days
• UPI/Wallet refunds: 3-5 business days

3.3 Refund Calculation Example:

4. Modification Policy

4.1 Booking Modifications:

• Currently, direct modification of booking dates is not available
• To change dates, you must cancel the existing booking and create a new one
• Cancellation charges will apply as per the policy
• Check availability before cancelling to avoid inconvenience
• Note: Date modification feature is coming soon!

5. Special Circumstances

5.1 Lodge Owner Cancellations:

• If a lodge owner cancels your confirmed booking, you will receive a 100% full refund
• Refund includes all payment gateway charges
• We will help you find alternative accommodation

5.2 Force Majeure Events:

In case of natural disasters, pandemics, government restrictions, or other force majeure events:

• We will work with lodge owners to offer flexible options
• Options may include full refund, rescheduling, or credit for future bookings
• Each case will be evaluated individually

5.3 Technical Issues:

• Payment deducted but booking not confirmed: Full refund within 7 business days
• Double payment: Extra amount refunded immediately
• Wrong amount charged: Difference refunded within 3 business days

6. Non-Refundable Cases

Refunds will NOT be provided in the following cases:

• Cancellation within 24 hours of check-in time
• No-show (not arriving at the lodge without prior cancellation)
• Early check-out after check-in
• Violation of lodge rules resulting in eviction
• Dissatisfaction with lodge not matching description (in such cases, report immediately for resolution)
• Personal reasons after check-in

7. Disputes and Issues

7.1 If You're Not Satisfied:

• Contact the lodge owner immediately if there are issues
• Document issues with photos/videos if possible
• Report to our support team within 24 hours of check-in
• We will mediate and work towards a fair resolution

7.2 Refund Disputes:

• If you disagree with a refund decision, contact our support team
• Provide booking reference and detailed explanation
• We will review your case within 3-5 business days
• Final decision will be communicated via email

8. Payment Gateway Charges

Payment gateway charges (typically 2-3% of transaction amount) are deducted from refunds as these are non-refundable charges levied by the payment processor. This is an industry-standard practice.

9. Refund Status Tracking

You can track your refund status:

• Log in to your account
• Go to "My Bookings"
• View cancelled bookings
• Check refund status and expected credit date

10. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on the website. Your continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

For refund-related queries or assistance, please contact us:

Email: Adrashid19@gmail.com
Phone: +91 8861922482
Support Hours: 24/7 for urgent issues
Response Time: Within 24 hours

Need Help with Cancellation?

Our support team is here to assist you with any cancellation or refund queries.

Contact Support